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+1-972-234-4343
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Richardson TX 75081

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Support Center

Frequently Asked Questions

Empowering Resellers. Supporting Buyers. Simplifying Industrial Procurement.

1. Product Availability & Substitutability

2. Pricing, Discounts & Reseller Programs

3. Warehousing, Repairs, and Logistics Services

4. Installation, Technical Assistance & Support

5. Business Information & General Questions

6. Handling Non-Standard or Unexpected Questions

7. Quick Guidance Reference

To help you arrive at the correct answer quickly, find your need below followed by the next step.

Your NeedYour Next Step
Stock checkSubmit Stock Inquiry Request
Substitute productSubmit Alternative Product Request Form
Discount or reseller accessComplete Reseller Application Form
Tax-exempt purchasesSubmit Sales Tax Exemption Form
RepairsSubmit the Repair Request Form & wait for approval
Freight forwardingSubmit Freight Forwarding Request
InstallationComplete Installation Services Form
DocumentationSubmit Documentation Request Form
EmploymentEmail résumé to employment@industrialpartner.com
New supplier onboardingSubmit Vendor Onboarding Request

Stock check

Submit Stock Inquiry Request

Substitute product

Submit Alternative Product Request Form

Discount or reseller access

Complete Reseller Application Form

Tax-exempt purchases

Submit Sales Tax Exemption Form

Repairs

Submit the Repair Request Form & wait for approval

Freight forwarding

Submit Freight Forwarding Request

Installation

Complete Installation Services Form

Documentation

Submit Documentation Request Form

Employment

Email résumé to employment@industrialpartner.com

New supplier onboarding

Submit Vendor Onboarding Request

Still have questions?

Can't find the answer you're looking for? Please reach out to our friendly support team.

Contact Support